About Shipping

We will ship using Yamato Transport's Cool Takkyubin service.
Delivery to the Izu Islands (including Shikinejima, Toshima, Mikurajima, and Aogashima) and Ogasawara Village (Ogasawara Islands) is not possible.
[Specify your desired delivery time]
Morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, 7pm to 9pm However, even if you specify a time, we may not be able to deliver within the specified time due to circumstances. There are some areas where time cannot be specified.
Same day delivery is available for orders placed before 2pm only.
Orders placed after 2pm on a business day will be shipped on the next business day.
We cannot ship on Saturdays, Sundays, or public holidays.
*It may take up to 4 days for delivery to Okinawa's remote islands.

Regarding product delays : Delays may occur due to shipping circumstances (such as the summer and winter gift seasons), natural disasters, traffic conditions, weather, etc. We will not cancel or return orders due to delays, nor will we compensate for any mental, time, or other issues.

Regarding returns : If you receive a defective or incorrect product, we will immediately replace it.
Please be sure to contact us by email within 7 days of receiving the product.
Please note that we will not be able to accept any requests for returns or exchanges after that date.
Please note that due to the nature of food products, we cannot accept cancellations after an order has been placed, or requests for returns or exchanges due to customer convenience.
We will cover the shipping costs for replacing defective or incorrectly delivered products.
If there are any transport issues, such as a damaged box upon delivery or a refrigerated item arriving frozen, please be sure to hand this over to the delivery company when you receive your package.
There may be cases where an exchange cannot be accommodated, such as when it is impossible to arrange the same product.
In that case, please understand that we will refund your money.

Return address : RCC Japan Co., Ltd.
Customer Service Address: 3-7-13 Ginza, Chuo-ku, Tokyo 104-0061
New Ginza Building No. 1, 9th floor, 2

Shipping Requirements

Same-day delivery is available for orders placed before 2:30pm only.
Delivery will be the next day and will arrive within 24 hours, except for remote islands such as Okinawa.
Orders placed after 2:30pm on Friday will be shipped the following Monday.
No shipping on Saturdays, Sundays, or holidays/public holidays.

Returns and Exchanges

All items are guaranteed to be fresh and should be inspected immediately upon arrival. Returns will not be accepted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact when returning items. All claims must be made within 24 hours of receipt of goods. You will be issued a shipping receipt and a return authorization code. Returns will not be accepted without this code. Please keep all packaging intact when returning items.

Safety features

All credit card transactions are processed using SSL (Secure Socket Layers) and Thawte to ensure the security of your personal information. To know if you are on a secure site, make sure the URL in your address bar starts with https://rccjapan.com. This will be the case during checkout to help protect your personal information.

Cookies information

RCC's website uses cookie technology. Cookies are small files placed on your computer to enable us to store various items in your shopping cart when you are logged into the site. Cookies expire once you leave the site or close your browser.
Note: Items in your shopping cart will not be saved unless you log in.