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Regarding the use of this website

privacy

RCC respects your privacy. Any information you enter on our website will not be shared with outside companies or mailing lists unless you consent. All personal information you enter into our database will be stored for the purpose of allowing you to verify your identity. You will receive account status and our own internal mailing list to receive notification of account access information and special promotions offered by RCC.

Cookies information

RCC's website uses cookie technology. Cookies are small files placed on your computer to allow us to store various items in your shopping cart when you are logged into the site. Cookies expire once you leave the site or close your browser.
Note: Items in your shopping cart will not be saved unless you log in.

Safety features

All credit card transactions are processed using SSL (Secure Socket Layers) and Thawte to ensure the security of your personal information. To know if you are on a secure site, make sure the URL in your address bar starts with https://rccjapan.com. This will be the case during checkout to help protect your personal information.

Shipping Requirements

Same-day delivery is available for orders placed before 2:30pm only.
Delivery will be the next day and will arrive within 24 hours, except for remote islands such as Okinawa.
Orders placed after 2:30pm on Friday will be shipped the following Monday.
No shipping on Saturdays, Sundays, or holidays/public holidays.

Returns and Exchanges

All items are guaranteed to be fresh and should be inspected immediately upon arrival. Returns will not be accepted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact when returning items. All claims must be made within 24 hours of receipt of goods. You will be issued a shipping receipt and a return authorization code. Returns will not be accepted without this code. Please keep all packaging intact when returning items.

Safety features

All credit card transactions are processed using SSL (Secure Socket Layers) and Thawte to ensure the security of your personal information. To know if you are on a secure site, make sure the URL in your address bar starts with https://rccjapan.com. This will be the case during checkout to help protect your personal information.

Cookies information

RCC's website uses cookie technology. Cookies are small files placed on your computer to enable us to store various items in your shopping cart when you are logged into the site. Cookies expire once you leave the site or close your browser.
Note: Items in your shopping cart will not be saved unless you log in.